What Tasks Can a Virtual Medical Assistant Perform

As a healthcare practitioner, you have spent years studying and training in order to give your patients the quality medical care they deserve. As much as you want to dedicate your energy towards providing excellent medical service, the reality of any healthcare facility is this: piles of paperwork, billings, and phone calls. This is especially relevant if you’re doing private practice. Delegate the cumbersome non-medical tasks to a healthcare virtual assistant to maximize your time and focus on providing quality service.

What is a Virtual Medical Assistant?

A healthcare virtual assistant is a remote worker who provides back-end support to healthcare professionals. A medical virtual assistant can perform a variety of tasks, such as calendar management, billing assistance, managing medical files and data, and much more.

What Tasks Can You Assign to a Virtual Medical Assistant?

Are you thinking of hiring a virtual medical assistant? Here’s a list of tasks that can be delegated to a healthcare medical assistant.

1 Administrative Tasks

Once your patients leave the clinic, it’s critical to organize their medical files. This can be a time-consuming step. In order to focus on your next patients, you can entrust a virtual assistant with administrative tasks such as the following:

• Organize medical files and transcriptions
• Enter patient data into the database
• Book and follow-up appointments
• Schedule meetings
• Manage your inbox

2 Online Business Management

If you’re a physician, dealing with the tasks associated with managing your business is tedious, albeit necessary. Refrain from burning yourself out and smoothen your work process flow by hiring a medical virtual assistant to manage some aspects of your business. Depending on your needs, you may ask them to do the following:

• Virtual office administration
• Bookkeeping, accounting, and payroll assistance
• Inventory and purchase management
• Recruitment assistance
• Human resource management

3 Customer Service

As with any business, your healthcare facility also needs someone to handle customer service. A VA can answer calls from patients and reach out to insurance providers and other healthcare providers. When you’re not overwhelmed with providing customer service, you’re able to foster better relationships with your patients and can use your time to improve your skills.

• Prepare billing and invoices
• Manage reminders and follow-ups
• Respond to client’s basic queries
• Forward queries to the appropriate department (e.g., insurance processing staff)
• Coordinate referrals with other practices, facilities, or businesses

4 Marketing

Promoting your medical practice is important in this day and age. You can help more people if your services are visible to them. Build a following and establish yourself as an authority in your field by posting helpful information on medical conditions. Below are examples of marketing tasks that you can hire a VA to perform.

• Social media account management
• Graphic design
• Video and podcast production
• Email marketing
• Digital marketing strategy design
• Community engagement management

Regardless of what task you need help with, you must ensure that you hire a healthcare virtual assistant who possesses strong attention to detail as well as the qualifications relevant to the role you’re hiring. To shorten recruitment time, VA companies like Virtudesk have trained healthcare VAs who are well-versed in the medical industry.